Reference

What Governs Your Account With Us

These legal terms set out how predigoal operates for eligible accounts in supported US states, covering your rights, our obligations, and the rules that apply every time you use your account.

State-dependent accessAccount holder rightsUS-applicable termsPayPal, Venmo, Play+ coveredContact path included
predigoal What Governs Your Account With Us
LEGAL CONTACT PATHS

Reach Us With Legal or Policy Questions

If you have a question about our terms, a dispute over an account action, or a request related to your personal data, we have three ways to reach the right team. Pick whichever fits your situation — for urgent account concerns, live chat is the fastest path; for formal legal correspondence, use our dedicated email address.

Team online

Live Chat

Open the chat icon from any page while logged in. A support agent can pull up your account terms in real time and address policy questions about your specific state eligibility.

Legal Email

For formal requests — data deletion, account dispute escalation, or written legal correspondence — email our policy team directly. We aim to respond within the timeframe required by applicable state law.

Account Help Center

Our help center covers common legal questions: how to request your data, how to close your account, how payment disputes are handled with PayPal, Venmo, and Play+ transactions.

ACCOUNT SECURITY DETAIL

How We Protect Your Account and Data

Account security and data handling aren't afterthoughts — they're built into how we operate. Here's what that looks like in practice, from the login step through to how long we hold your records.

Data Handling

We collect only what's needed to verify your identity, process payments through PayPal, Venmo, or Play+, and comply with state gaming requirements. We don't sell personal data to third parties.

Cookie Practices

We use session cookies for login continuity and analytics cookies to understand how account features are used. You can adjust cookie preferences in your browser settings at any time without losing account access.

Account Security

Your account is protected by password authentication plus a one-time verification code sent to your registered device. We recommend keeping your mobile number current so OTP delivery isn't disrupted.

Data Retention and Deletion

We retain account records for the period required under applicable state law. Once that period expires, you can request deletion via email. Pending payment records tied to PayPal or Play+ may be retained longer per those providers' requirements.

Common Legal Questions About Your Account

These are the questions we actually get from account holders — about access, data rights, dispute processes, and what happens when state law changes in their area.

Access depends entirely on your state's laws governing online gaming. We only accept accounts from states where such activity is permitted. Check your state's current eligibility before opening an account.

Send a written request to our legal email address from your registered account email. We'll confirm receipt and provide your data within the timeframe required by applicable law in your state.

Yes. First contact our support team via live chat with your transaction ID. If unresolved, you may also raise a dispute directly with PayPal or Venmo under their own buyer and seller protection terms.

If your state restricts access after you've opened an account, we'll notify you by email, pause account activity, and process any pending withdrawals to your original payment method — PayPal, Venmo, or Play+.

Log in, go to account settings, and select the account closure option. Follow up with a data deletion request by email. We'll confirm closure and begin the deletion process per applicable state retention rules.

Yes, we update terms when laws change or features change materially. We notify you by email to your registered address before changes take effect, giving you time to review before accepting or closing your account.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.